If you have an appointment set up with our support team, we recommend you install this application beforehand.  Here are the links to the Slate TeamViewer support clients.  Simply click the link and it will start a download process.  Then open the application and it will give you an ID and password. 

Steven Slate Drums - https://get.teamviewer.com/slatesupport

Here is a video outlining how to install TeamViewer: