Slate Support

How to De-Activate and Re-Activate a License in the iLok License Manager

1. General Information
2. General Troubleshooting

  Some users who experience issues with Trigger showing up in the DAW list could have an issue with the iLok License Manager syncing with the system.    Sign in to iLok License Manager, click on...

• Edited March 12, 2022 02:15
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Presonus Studio One SSD5 VST or VST3 on Apple M1 Arm64 Chips

1. FAQ
2. Frequently Asked Questions

Users with Apple M1 who need to utilized VST or VST3 in Studio One will need to run Studio One in "Rosetta" Mode.  https://support.presonus.com/hc/en-us/articles/4409292282765-Support-for-Apple-Sil...

• Edited February 23, 2022 19:16
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SSD5 or Trigger not showing up in Studio One 5 on Windows

1. SSD5.5
2. Troubleshooting

1. Open Studio One. Go to Help > Open Settings Folder2. Quit Studio One.3. Rename or delete the x64 folder in the settings folder.4. Open Studio One and see if the plugins scan in.   Studio One 5 h...

• Edited December 08, 2020 17:53
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How to install SSD 5.5 Expansion Libraries with Slate Audio Center

1. SSD5.5
2. Setup

NOTE: The SSD5.5 expansions will NOT work with SSD5.5 FREE, only the full version.         -The SSD5.5 expansions can be purchased from https://stevenslatedrums.com/ Go to the "Products" tab and t...

• Edited February 25, 2021 20:30
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How to upgrade from SSD 5 to SSD 5.5 on macOS

1. SSD5.5
2. Setup

This guide is meant for those upgrading from SSD5 to 5.5. Note: New users (those who purchased SSD after the release of 5.5) should refer to this link: (For New Users)  Those who previously insta...

• Edited January 26, 2021 19:24
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How to install SSD5.5 Full on MacOS (using the Slate Audio Center)

1. SSD5.5
2. Setup

    SSD 5.5 Installation: 1) Upon purchasing SSD 5.5, you should receive two emails. One will be an order confirmation, and the other will be in regards to installation. Open the email with downloa...

• Edited July 07, 2022 21:03
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Trigger Instrument Editor is not in the Applications folder

1. Trigger 2
2. Troubleshooting

The Trigger Instrument Editor is an application that allows the creation of TCI format files. TCI files are multi velocity, round robin, multi articulation files that can be loaded into Trigger.  I...

• Edited September 16, 2019 17:56
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Load Error

1. SSD5.5
2. Troubleshooting

If you're experiencing the "Load Error" on your system, SSD5 is unable to find your license file. The license file looks like this → ssd5-expansion_ssd_reCLA_slate_support_stevenslate.com.ssd5_slc...

• Edited September 10, 2019 18:10
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Memory Low Error

1. SSD5.5
2. Troubleshooting

If you are experiencing the "Memory Low" error when loading Drum Kit Presets or individual drum instruments, this is most likely due to a corrupt, incomplete or altered library download. Please yo...

• Edited August 23, 2019 21:23
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Trigger 2 1.1.2 Release Notes

1. Trigger 2
2. Documentation

Known Issues [TR-001] - Trigger Mutes Audio On Track (Steinberg DAWs Only) [Cubase, Nuendo, etc)Fix for Windows users here: Trigger 2 1.1.3 Win Installer [TR-002] - Input Monitoring is required t...

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