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Slate Support

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  • Steven Slate Drums User Guides

    1. General Information
    2. General

    SSD5 User Guide SSD4 User Guide Trigger 2 User Guide Trigger Instrument Editor User Guide Mimic Pro User Guide  

    • Edited
    • 4 followers
    • 0 comments
    • -2 votes

  • Plugins Not Showing In DAW

    1. General Information
    2. General Troubleshooting

    Rescan Plugins In Your DAWIf the plugins do not show in your plugins list, please ensure you have the latest plugin versions installed and view the following articles: How To Rescan Plugins In Abl...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How To Uninstall SSD4 on Windows

    1. SSD4
    2. Troubleshooting

    1) Open "Programs and Features" to uninstall "SSD Sampler" 2) Navigate to Users\<your_username>\AppData\Roaming\ssd_sampler NOTE: This location is hidden by default. You will need to "show hidden ...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • Load Error

    1. SSD4
    2. Troubleshooting

    If you're experiencing the "Load Error" on your system, SSD4 is unable to find your license file. The license file looks like this → ssd4-platinum_ssd_SSD 4_your_email_gmail.com.slc NOTE (if you o...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • iLok Is Not Recognized

    1. iLok
    2. Troubleshooting

    If your iLok is not being recognized, then it may be greyed out as shown in the attached screenshot.  Take a look at the iLok dongle entitled "Eye Lock."  The problem could be with the iLok USB its...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Software Component Unavailable

    1. iLok
    2. Troubleshooting

    Here is what to do if you receive the following error: If you are on a Windows machine, the following instructions should solve this issue: Select from the following based on the operating system...

    • Edited
    • 3 followers
    • 0 comments
    • 0 votes

  • Information on Lost, Broken, or Stolen iLoks

    1. iLok
    2. Documentation

    If your iLok is lost, stolen, or broken then please immediately file a RMA report here. Once you have the RMA number from your RMA report, please contact our support department to get your licenses...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Reinstalling the iLok License Manager for Windows

    1. iLok
    2. Troubleshooting

    1) Uninstall the current iLok License Manager using Programs & Features2) Download the iLok License Manager here: https://www.ilok.com/#!home3) Unzip the License Support Installer.zip file you dow...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • Reinstalling the iLok License Manager on macOS

    1. iLok
    2. Troubleshooting

    Please watch this video for reinstalling or updating your iLok License Manager:   Here are the steps laid out as in the above video: 1) Download the iLok License Manager here: https://www.ilok.com...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Mimic Pro Quick Start Video

    1. Mimic Pro
    2. Setup

    Pearl Product Specialist Raymond Massey walks you through a quick start guide to the Mimic Pro drum module.Connect with Pearl Drums at:http://instagram.com/pearl_drumshttps://www.facebook.com/pear...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes