Slate Support
Articles
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How do I sell or transfer my License to another user?
1. Submit A Request stating that you would like to sell or transfer your license. Include the full names, email addresses, and iLok User IDs of both parties.2. You will need to transfer the iLok li...
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How to De-Activate and Re-Activate a License in the iLok License Manager
Some users who experience issues with Trigger showing up in the DAW list could have an issue with the iLok License Manager syncing with the system. Sign in to iLok License Manager, click on...
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Presonus Studio One SSD5 VST or VST3 on Apple M1 Arm64 Chips
Users with Apple M1 who need to utilized VST or VST3 in Studio One will need to run Studio One in "Rosetta" Mode. https://support.presonus.com/hc/en-us/articles/4409292282765-Support-for-Apple-Sil...
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SSD5 or Trigger not showing up in Studio One 5 on Windows
1. Open Studio One. Go to Help > Open Settings Folder2. Quit Studio One.3. Rename or delete the x64 folder in the settings folder.4. Open Studio One and see if the plugins scan in. Studio One 5 h...
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How to install SSD 5.5 Expansion Libraries with Slate Audio Center
NOTE: The SSD5.5 expansions will NOT work with SSD5.5 FREE, only the full version. -The SSD5.5 expansions can be purchased from https://stevenslatedrums.com/ Go to the "Products" tab and t...
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How to upgrade from SSD 5 to SSD 5.5 on macOS
This guide is meant for those upgrading from SSD5 to 5.5. Note: New users (those who purchased SSD after the release of 5.5) should refer to this link: (For New Users) Those who previously insta...
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How to install SSD5.5 Full on MacOS (using the Slate Audio Center)
SSD 5.5 Installation: 1) Upon purchasing SSD 5.5, you should receive two emails. One will be an order confirmation, and the other will be in regards to installation. Open the email with downloa...
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Trigger Instrument Editor is not in the Applications folder
The Trigger Instrument Editor is an application that allows the creation of TCI format files. TCI files are multi velocity, round robin, multi articulation files that can be loaded into Trigger. I...
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Load Error
If you're experiencing the "Load Error" on your system, SSD5 is unable to find your license file. The license file looks like this → ssd5-expansion_ssd_reCLA_slate_support_stevenslate.com.ssd5_slc...
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Memory Low Error in SSD5.5
If you are experiencing the "Memory Low" error when loading drum kit presets or individual drum instruments, this is most likely due to the SSD5Library being in a location that is synced to some so...